Shipping policy

Shipping Policy

Thank you for shopping with Thryve Roots. We are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are processed Monday through Friday, excluding holidays.

Please note:

  • Processing times may increase during product launches, promotions, holidays, or high-volume periods.
  • Orders placed after business hours or on weekends will begin processing the next business day.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Shipping destination
  • Selected carrier and shipping speed

Estimated delivery times are provided by the carrier and are not guaranteed.

Domestic Shipping

We currently ship within the United States.

Additional shipping restrictions may apply to certain products or locations.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before placing an order.

Thryve Roots is not responsible for:

  • Delays caused by incorrect addresses
  • Packages shipped to incorrectly entered addresses
  • Additional shipping fees due to address corrections or rerouting

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Thryve Roots is not responsible for carrier-related delays, lost packages, or stolen deliveries.

If your tracking information shows your package as delivered but you cannot locate it, please contact the shipping carrier directly.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at:

Email: sales@thryveroots.com

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box and packaging materials

We will review the issue and determine an appropriate resolution.

Order Changes & Cancellations

Orders cannot be modified or canceled once they have been processed or shipped.

Weather & Carrier Delays

Delivery timelines may be impacted by:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Holiday shipping volume
  • Other circumstances outside our control

We appreciate your patience during these situations.