Thryve Roots Return & Refund Policy

At Thryve Roots, we take pride in the quality and integrity of our products. Due to the nature of our organic soil amendment products, all sales are final.

Returns & Refunds

We do not accept returns, exchanges, or issue refunds once an order has been placed and processed.

This policy helps ensure the safety, quality, and consistency of all products shipped to our customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery at:

Email: sales@thryveroots.com

Please include:

• Your order number
• Photos of the damaged or incorrect item(s)
• Photos of the shipping packaging

We will review the issue and, if approved, provide a replacement at our discretion.

Shipping Issues

Thryve Roots is not responsible for:

• Carrier delays
• Lost or stolen packages marked as delivered
• Incorrect shipping addresses entered at checkout

Please verify all shipping information before submitting your order.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Contact Us

Questions regarding your order or this policy can be directed to:

Thryve Companies, LLC
Email: sales@thryveroots.com
Website: www.thryveroots.com